Client Services

Come Say Hello

Mail collection is limited to Lake City.

Walk-In Hours

Saturday 9:00 am - 1:45 pm

Bitter Lake Location

13000 Linden Ave N
Seattle, WA 98133

 

Walk-In Hours

Wednesday 9:00 am - 1:45 pm
Thursday 4:00 pm - 6:45 pm
Saturday 9:00 am - 1:45 pm

Lake City Location

12736 33rd Ave NE
Seattle, WA 98125

 

Hygiene & Baby

Menstrual products, pet food, diapers, formula, wipes, and incontinence supplies may be offered during food distributions, depending on availability.

We distribute hygiene packs to neighbors experiencing homelessness. The hygiene pack may includes items such as: soap, tooth brush, tooth paste, razor, deodorant, floss, shampoo and other items that are donated. Neighbors are eligible for a hygiene pack every 30 days.


Referral Services

To make each visit to North Helpline go further for our neighbors, our Community Connectors and Client Services volunteers work to stay current on other organizations’ resources in the community and make referrals when possible.

Examples include: Discount/free ORCA pass signup, utility discount programs, new or replacement ID vouchers, low-income housing and housing voucher applications

Come in during our walk-in hours or call 206-365-8043 to schedule a 30-minute, one-on-one appointment with a Community Connector and find the benefits and programs that are right for you.


Mail

Neighbors without a physical address can speak to Client Services about having their mail delivered to our Lake City office. To learn more, stop by our office or contact the CS team at 206-365-8043 or CS@northhelpline.org.


Winter Services

When available, we distribute jackets, hoodies, socks, gloves and hats. We also partner with other local organizations to provide holiday meals and gift cards. Contact the Client Services office for more information, listed above.

Communications Terms & Conditions

Agreement to Receive Text Messages

By providing your mobile number, you agree that North Seattle Food Connection may send you periodic SMS or MMS messages containing but not limited to important information, updates, deals, and specials.

  • The number of messages you will receive per month will vary.

  • You may unsubscribe at any time by texting the word STOP to 2063673477. You may receive a subsequent message confirming your opt-out request.

  • For help, send the word HELP to 2063673477.

  • Message and data rates may apply.

  • United States Participating Carriers Include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile and others.

  • T-Mobile is not liable for delayed or undelivered messages.

  • You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.

  • Data obtained from you in connection with this SMS service may include your cell phone number, your carrier's name, and the date, time and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.

If you have any questions please contact North Seattle Food Connection at 2063673477.

Will I be charged for the text messages I receive?

Though North Seattle Food Connection will never charge you for the text messages you receive, depending on your phone plan, you may see some charges from your mobile provider. Please reach out to your wireless provider if you have questions about your text or data plan.


Privacy Policy

Data

We collect personal and activity data, which may be linked. We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address. With your permission, we may also access other personal information on your device, such as your phone book, calendar or messages, in order to provide services to you. If authorized by you, we may also access profile and other information from services like Facebook.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

Location

We may collect and share anonymous location data. To customize our service for you, we and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used only to provide and improve our service. We may obtain your consent on your first use of the service.

Access

You can request to see or delete your personal data. You can sign into your account to see or delete any personally identifiable information we have stored, such as your name, address, email or phone number. You can also contact us by email to request to see or delete this information.

Deletion

We may keep data indefinitely.

Sharing

California residents are legally entitled (at no charge and no more than once annually) to request information about how we may have shared your information with others for direct marketing purposes. Contact us for this information: frontdesk@nsfoodconnection.org

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Ad Tracking

Ad companies collect anonymous data. You can opt out. Ad companies may use and collect anonymous data about your interests to customize content and advertising here and in other sites and applications. Interest and location data may be linked to your device, but is not linked to your identity.

Contact

You can ask privacy questions. If you have any questions or concerns about our privacy policies, please contact us: frontdesk@nsfoodconnection.org.

Vendors

Service providers access data on our behalf. In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click to see company privacy policies that govern their use of data.

Vendors access data on our behalf. In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.

Analytics providers access data on our behalf. Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click to see company privacy policies that govern their use of data.

Special

Special situations may require disclosure of your data. To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.

More

Our privacy policy may change from time to time.